Head of Operations (Interim)

About the Role

Alteox is a Luxembourg-based media technology and signal distribution company. We're looking for an experienced operations professional to step in as Head of Operations on an interim basis, covering a parental leave and keeping our day-to-day operations running across finance, contracts, partner management, and technical coordination.

This is a hands-on, execution-focused role. You will be the main point of contact for day-to-day operations, working closely with our CEO and a network of external partners (broadcasters, lawyers, accountants, engineers, panel suppliers). You won't be figuring things out alone, but you will be the one keeping the threads connected. It suits someone who is comfortable with real day-to-day volume: invoicing cycles, contract follow-ups, partner emails; and who enjoys working independently.

What You Will Cover

Finance & Reporting Operations

• Manage invoicing and recurring billing through Odoo

• Track and reconcile incoming payments; follow up on outstanding receivables

• Liaise with our external fiduciary on VAT, filings, and compliance

• Prepare and send monthly reports to different partners for different projects

Contract & Partner Coordination

• Coordinate contracts and agreements with partners, and with external lawyers

• Handle contract questions, renewals, and day-to-day partner correspondence

• Support channel management and new channel acquisition

• Liaise with panel suppliers on behalf of our partner(s)

• Track deadlines and flag risk or compliance issues to leadership promptly

Technical & Product Coordination

• Coordinate with the technical/delivery team on signal distribution and channel migrations

• First point of contact for partner/helpdesk queries related to service delivery

• Working familiarity with streaming, DRM, and EPG concepts — enough to follow technical discussions and keep projects moving

Executive Support

• Handle day-to-day phone and email correspondence

• Filter incoming requests for urgency, draft concise communications, manage the CEO's calendar

• Exercise independent judgment on day-to-day prioritization

• Join the CEO’s meetings to take notes and handle follow-ups, and occasionally take calls on his behalf when he is unavailable

Who You Are

• 3+ years in an operations, finance, or executive-support role, ideally with broad cross-functional exposure

• Comfortable owning detail-heavy, recurring workflows like invoicing and contract tracking, while keeping sight of the bigger picture

• Highly organized, with a knack for juggling multiple active threads such as contracts, invoices, and follow-ups

• Calm and adaptable when priorities shift quickly

• Curious about technical and media-industry topics, or keen to learn them

• Experience with Odoo or a similar ERP/accounting tool is a strong plus

Languages

• Fluent in English and French

• German, Luxembourgish, Spanish, or any additional language is a strong plus

What a Typical Day Looks Like

Genuine variety is part of the job: an invoicing deadline in the morning, a partner call at lunch, a contract question in the afternoon. Some weeks are heavier on finance and reporting, others more focused on partner or tech coordination. This role suits someone who enjoys that kind of variety and takes real ownership of their work.

To Apply

Please apply via the "Apply" button!